Refund and Exchange Policy

Last updated: October 28, 2026

💡 Our commitment: at Al-Azhar Message Academy for online Quran memorization we are committed to high-quality educational services and care about your satisfaction. This policy sets out the conditions for refunds or changes to your subscription.

1. The free trial lesson

We offer a free trial lesson to all new students before they subscribe. Its purpose is to:

• Get to know the teaching style.
• Assess the student’s current level.
• Make sure the service suits your needs.
• Answer all your questions before you commit.

We strongly recommend taking the trial lesson before subscribing.

2. 7-day refund policy

You may request a refund of the full amount within the first 7 days of your subscription, provided that:

• You have not attended more than two lessons.
• You give a convincing reason for the request.
• You fill in the refund request form.
• The request passes administrative review.

3. Partial refunds

For monthly and yearly subscriptions:

• After 7 to 30 days: a refund of 50% of the value of unused lessons.
• After one month: no cash refund, but the balance can be transferred.
• Yearly subscription: a pro-rata refund for the remaining lessons, after deducting the value of lessons used at the monthly price.

4. Cases with no refund

No refund will be made in the following cases:

• More than 30 days have passed since subscribing.
• More than 50% of the package’s lessons have been attended.
• Breach of the rules and terms of use.
• Account terminated by the academy due to abusive behaviour.
• Courses paid in advance at a large discount (this is stated at purchase).
• Certificates already issued.

5. Transferring the subscription

Instead of a refund, you can:

• Freeze the subscription: pause it for up to 30 days without losing your balance.
• Transfer the balance: to another family member.
• Change teacher: if the teacher is not suitable.
• Change plan: upgrade or downgrade the package.
• Change path: from memorization to tajweed or vice versa.

6. How to request a refund

To submit a refund request, follow these steps:

1. Send an email to info@alazharmessage.com.
2. Use the subject "Refund request" with your account number.
3. Explain the reason for the request in detail.
4. Attach a copy of the payment receipt.
5. Wait for the support team’s reply within 3–5 working days.

7. Refund processing time

• Review: 3–5 working days from receipt of the request.
• Approval: notification by email.
• Bank transfer: 5–10 working days.
• Credit cards: 7–14 working days depending on the bank.
• Stripe: 5–10 working days.

8. Refund fees

Fees may be deducted from the refund amount:

• Payment gateway fees: 2–3% (cannot be recovered from the provider).
• Administrative fee: 5% in some cases.
• Value of lessons used: at the single-lesson price (not the package price).

9. Cancelling automatic renewal

You can cancel automatic renewal at any time:

• From your account dashboard.
• By email at least 3 days before the renewal date.
• The subscription continues until the end of the paid period.

10. Exceptional cases

In special cases (serious illness, emergencies), we are happy to discuss suitable solutions. Contact us and we will consider each case individually.

11. Disputes

In case of a dispute about a refund, we follow these steps:

1. An amicable discussion with the support team.
2. Escalation to management if not resolved.
3. Mediation through a neutral third party.
4. Recourse to the courts as a last resort.

12. Contact